An AI support assistant for your online shop
Most shop tickets ask the same ten questions: where is my order, how do returns work, how long is delivery. The assistant answers them from your own policies at any hour and passes the rest to you with the order number already collected.
What the assistant handles
- Delivery times, shipping costs and tracking questions
- Returns, exchanges and refund rules
- Payment methods and order changes before shipping
- Product care and usage questions from your catalogue notes
What stays with your team
- Refund and exception decisions
- Damaged or lost parcels, with the photo and order number attached
- Upset customers who ask for a person
Answers it starts with
These come from the template's starter knowledge. You edit them, add files or crawl your website to train it on your own content.
How long does delivery take?
Orders ship within 2 working days. Delivery in Romania takes 1-3 working days; the rest of the EU takes 4-7 working days. Shipping is free for orders over 200 lei.
How do returns work?
You can return unused items within 30 days of delivery. Write to us with your order number and we send a prepaid label within one working day. The refund goes to your original payment method within 5 working days of receiving the parcel.
My order arrived damaged. What do I do?
We are sorry about that. Please send a photo of the damaged item and packaging with your order number to the team; we replace or refund damaged items at no cost.
What payment methods do you accept?
Card (Visa, Mastercard), Apple Pay, Google Pay, bank transfer and cash on delivery in Romania (5 lei fee).
How long do the candles burn?
Our 200 g candles burn about 45 hours and the 80 g travel candles about 18 hours. Trim the wick to 5 mm before each use for a clean burn.
Can I change or cancel my order?
Yes, until it ships (usually within 2 working days). After that, you can return it once it arrives.
Do you ship abroad?
Yes, across the EU. Shipping costs are calculated at checkout by country.
How can I contact you?
Email support@lumina.example or write here; the team answers within one working day, Monday to Friday 09:00-17:00.
How it works
- 1
Start from the template
One click creates the assistant, its starter answers, a calendar and a simple website.
- 2
Add your own content
Upload files, crawl your site or write question and answer pairs. Change the tone in the instructions.
- 3
Publish and watch the Inbox
Embed the widget or share the page. Read every conversation, take over live when a person should answer, and see leads and bookings.
Other support assistants
Comparing tools? See how BotGPT differs from tawk.to, Tidio, Crisp.