Meet visitors where they already are.
Some people would rather finish on WhatsApp. The assistant offers the channels you set up and sends the conversation along, so nobody repeats themselves.
Hand-off with context
WhatsApp and email open with a summary of the conversation as the first message.
Your channels
Add the WhatsApp number, Messenger page, Telegram name or email you want visitors to use.
WhatsApp and Instagram
Connect your accounts so the same assistant can answer there.
Questions
Can I reply to WhatsApp chats from the inbox?
Not yet. Today the inbox takeover works for the website chat; replying on WhatsApp and Instagram from the inbox is planned.