BotGPT

    Tidio alternative: when an AI assistant should answer first

    Tidio is live chat and automation for small e-commerce shops, with the Lyro AI agent and visitor-triggered Flows. BotGPT is different: an assistant trained on your own documents answers customers first, books appointments, collects leads and hands the rest to your team.

    What Tidio costs

    As listed on the vendor's public pages on 2026-10-18. Prices change; check Tidio's site before deciding.

    • Free plan listed with 50 conversations; Starter from $24.17 per month (100 conversations).
    • Lyro AI listed as an add-on from $32.50 per month for 50 conversations.
    • Flows listed as a separate add-on from $24.17 per month for 2,000 visitors.
    • Three separate meters: conversations, Lyro AI conversations and Flows visitors.

    Where Tidio is strong

    • Strong e-commerce and Shopify integrations
    • Easy to start, with a free plan
    • Flows for proactive messages

    Limits for a small team

    • Several meters make the monthly bill hard to predict; reviewers often mention surprise charges
    • AI conversations are metered and priced separately from the base plan

    Choose Tidio if

    • You run a Shopify store and want proactive visitor flows
    • You want a familiar live-chat widget with an AI add-on

    Choose BotGPT if

    • You want one usage number: messages answered by the assistant
    • You want booking and lead capture in the same assistant
    • You want a bot that searches your shop's catalogue live and shows product cards

    What BotGPT does not do

    There is no hosted help-centre site and no native desktop or mobile operator app. Conversations, tickets, leads and bookings live in the web Inbox, with email and browser or phone push alerts when a visitor starts a conversation or is waiting for you.

    Questions

    How is BotGPT usage counted?

    In AI messages. A message answered by the default model counts as one; larger models use more credits, and the model is chosen per bot.

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    Tidio and other product names are trademarks of their owners. Information comes from public pages and was last reviewed 2026-10-18; BotGPT is not affiliated with Tidio.