Customer support that answers first, then hands off to you.

    Train an assistant on your website and documents. It answers visitors around the clock, books appointments and collects leads. When someone needs a person, you take over from your inbox.

    Start free Try a live demo

    Free plan, no card needed. Works with OpenAI, Claude and Gemini.

    Lumina Atelier

    Assistant, replies instantly

    Where is my order 1042? It was meant to be here already.
    Orders ship within 2 working days and arrive in 1 to 3 in Romania. I can't see live tracking, so I'll pass your order number to the team. OK?
    Yes please
    Team member
    Hi, Maria here. It left the warehouse this morning. I've emailed you the tracking link.
    Handed to a person
    Meets visitors where they areWebsite widgetShareable pageWhatsAppMessengerTelegramEmail hand-off

    Answers from your own content, not from guesses.

    Add your website, files or question and answer pairs. The assistant checks them before every answer, quotes your prices exactly as written and tells the visitor when it does not know.

    • Retrain whenever your content changes
    • Live search for prices and stock that change daily
    • Answers in the visitor's language
    • Choose the model that fits your budget

    It books the appointment and keeps the lead.

    Visitors pick a free slot from your calendar and the booking is made in the chat, after they confirm. Interested visitors leave their details, and you get an email and a signed webhook for every lead and booking.

    • Built-in calendar with your opening hours
    • Connect Zapier, Make or your own backend
    • Plug in tools through MCP servers

    Your team steps in when it matters.

    Read every conversation as the visitor saw it, with the cards and booking details. Press Take over and reply yourself. The assistant stays quiet until you hand the chat back.

    • Saved replies for the answers you type every day
    • Outside your hours, visitors are told when you are back
    • An email when a visitor waits in a chat you took over

    Start from an assistant built for your business.

    Each one comes with starter answers, a calendar, a simple website and a live demo you can talk to.

    Clinic & therapyPsychotherapy practiceAccounting & taxLaw firmRestaurantCustomer supportSaaS supportHotel and guesthouseGym and fitness studioOnline courses and schools
    See all support assistants

    Live in an afternoon.

    1. 1

      Teach it

      Add your website, files or question and answer pairs, or start from an industry template.

    2. 2

      Give it actions

      Switch on booking, lead capture, live site search and hand-off. Set your opening hours.

    3. 3

      Put it on your site

      Paste one script tag, or share the page. Test the same chat in the editor first.

    Switching from a live chat tool?

    tawk.to alternative

    Free live chat for your team, with AI as a paid add-on.

    Compare

    Tidio alternative

    Live chat and automation, with separate meters for AI and flows.

    Compare

    Intercom alternative

    Per-seat plans plus a fee for each AI resolution.

    Compare

    Questions

    How does the assistant learn my business?

    You add your website, files or question and answer pairs. It looks things up before it answers, quotes your prices as written and says so when it does not know. For prices and stock that change daily it can also search your site live.

    Can my team take over a conversation?

    Yes. Open the conversation in your inbox, press Take over and reply as a team member. The assistant stays quiet until you hand the chat back. You get an email when a visitor writes in a chat you took over, and outside your opening hours the assistant tells visitors when you are back.

    Where does the chat run?

    As a widget on your website, as a shareable page and on a small website we can build for you. WhatsApp, Messenger, Telegram and email are available for visitors who want to continue with a person.

    Which languages does it speak?

    It answers in the language the visitor writes in. The ready-made industry assistants come in English and Romanian.

    What does it cost?

    There is a free plan to try it. Paid plans are monthly and based on messages, not on how many people are on your team. See the pricing page for the current plans.

    Do I need to keep my current live chat tool?

    If you rely on ticketing or native mobile apps, keep them. BotGPT is built for the case where an assistant should answer first and your team handles the exceptions.

    Give your website a teammate that never sleeps.

    Free plan, no card needed.

    Start free