An AI support assistant for your software product
Support for a SaaS product is mostly docs lookups, billing questions and half-described bugs. The assistant answers from your help content, asks the right follow-up questions for a bug and books onboarding calls for bigger teams.
What the assistant handles
- Setup, invitations, roles and integrations how-tos
- Plans, invoices, VAT details and upgrade or downgrade steps
- Bug intake: steps, expected result, browser and workspace
- Onboarding and migration call booking
What stays with your team
- Billing disputes, refunds and account deletion
- Confirmed bugs that need an engineer
- Security questionnaires and enterprise contracts
Answers it starts with
These come from the template's starter knowledge. You edit them, add files or crawl your website to train it on your own content.
How do I invite team members?
Open Settings → Members → Invite, enter their emails and choose a role (Admin, Member or Guest). Invites are valid for 7 days. Guests are free and can only see the projects you share with them.
What plans do you offer?
Free (up to 3 members, 3 projects), Team at 8 euro per member per month and Business at 15 euro per member per month with SSO and audit log. Annual billing saves 20 percent.
Where can I find my invoices?
Settings → Billing → Invoices. Each invoice is a PDF; you can change the company name and VAT number there before the next invoice is issued.
How do I cancel or downgrade?
Settings → Billing → Change plan. Cancellation takes effect at the end of the paid period and your data stays for 30 days. For refund requests the team will review the case.
Which integrations are available?
Slack, Google Calendar, GitHub, GitLab, Google Drive and Zapier. Webhooks and an API are included from the Team plan.
Can I import from Trello or Asana?
Yes. Settings → Import lets you upload a Trello JSON export or an Asana CSV; boards, tasks, assignees and due dates are kept, comments are imported as text.
Is my data secure?
Data is encrypted in transit and at rest and stored in the EU. Two-factor authentication is available to everyone; SSO (SAML) and the audit log are on the Business plan. A DPA is available on request.
How do I reset my password or enable 2FA?
Use Forgot password on the sign-in page. To enable two-factor authentication go to Profile → Security.
How it works
- 1
Start from the template
One click creates the assistant, its starter answers, a calendar and a simple website.
- 2
Add your own content
Upload files, crawl your site or write question and answer pairs. Change the tone in the instructions.
- 3
Publish and watch the Inbox
Embed the widget or share the page. Read every conversation, take over live when a person should answer, and see leads and bookings.
Other support assistants
Comparing tools? See how BotGPT differs from tawk.to, Tidio, Crisp.